Purchase Process
Transportation
Furniture and other large items cannot be delivered by express, but can only be delivered by Lorry. Logistics can only provide the service of delivery to the downstairs at most. The buyer needs to solve the problem of unloading the car and going upstairs by himself. We will communicate with you first about how to deliver the goods.
Customization
After the customer confirms the product, if you need to process it, you can negotiate with us. We will process it after everything is confirmed. The processing has been completed. If the customer requires other processing, the service fee will be calculated separately.
Purchase Instructions
Dry crack phenomenon: log is the thing of activity, nevertheless what kind of wood can have the crack on certain level, this belongs to normal.
Deposit description
The deposit is not refundable: once the goods are booked, we will be in accordance with the predetermined requirements and the number of production orders before the arrival of the buyer due to their own reasons to give up the reservation of the goods, the deposit is not refundable. The deposit must pay 50% of the total amount first, and the last 30% after the product is finished. The full amount will be paid to us after the receipt of the product is confirmed.
Production cycle
Home has a certain production cycle, about 7-10 days of construction period, 3-15 days of transportation, specific according to the delivery place is different. Solid Wood is a large product, do not ensure that customer service received the product is no problem, check before delivery, the last finish paint before delivery. The so-called full attack out of the fine work do not urge orders. Repeatedly urge customers, such as the finish paint is not dry to produce marks and other problems by the buyer’s own responsibility.