Shipping, Cancellation, and Refund Policy

Effective as December 1, 2023
Summary

This policy explains how we handle the shipping, cancellation, and refund of your orders or requests when you purchase our products or services. By placing an order or requesting a service, you agree to this policy and consent to our processing of your order or request. If you have any questions or concerns, please contact us.

Cancellation Prior to Shipment
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at chaijoywood2007@gmail.com. Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission for a cancellation prior to goods shipment.
Return Policy
The following are the policies to be eligible for return requests after shipment/ receipt of goods: You are responsible for the cost and risk of returning the goods to us. You should send to our following address: Chai Joywood Contact: +6016-821 2007 Business address: NO.4, Jalan Pokok Assam, 34000 Taiping Perak, Taiping, Malaysia Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective. Only items that have been purchased directly from Chai Joywood can be eligible for a return. Any Chai Joywood product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy. Goods are eligible for a return if the following are applied: • Incorrect: The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging. • Damaged: The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Chai Joywood product. • Defective: The items are faulty or malfunctioning due to manufacturing defects. Returned items must meet the following requirements: • The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt). • You have proof of purchase (order invoice number and receipt). • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner. • Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivered. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
Refund Policy

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  • Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
  • Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

Shipping Policy

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address
If you have any request for change of shipping address, please email us at chaijoywood2007@gmail.com within 12 hours upon your order submission. If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number

Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be provided on request.